Returns & Refunds

The Ordinary Member:

CANCELLATION POLICY

- Please request a cancellation within 12 hours of purchase as our team does their best to process your order as quickly as possible. 

RETURN POLICY

- We accept returns for new and unworn Pre-Made, Ready-to-Ship items within 7 days of your delivery date for Store Credit or Exchange. Items marked 'Final Sale' are denoted in product descriptions and are not eligible for return.

- We typically don't accept returns for Custom Made-to-Order items or International Shipments. However, your satisfaction is a priority to us and we are happy to assist with any situation. If you have any concerns, please reach out to our Care Team.

- Returned items are to be in mint condition, in original packaging, and sent with tracking from a carrier of your choice within 7 days from your item’s delivery date (U.S based orders only). Click here to get started.

- Please note, a small restocking fee will apply for approved items and original shipping fees are non-refundable. We are typically unable to provide any reimbursement for returns unless the fault is ours. All of our jewelry is handcrafted with high-quality material and made to last. We are happy to help with any situation so please reach out with any concerns 🤍

The Vip Member:

CANCELLATION POLICY

Please request a cancellation within 24 hours of purchase as our team does their best to process your order as quickly as possible.


RETURN POLICY

- We accept returns for new and unworn Pre-Made, Ready-to-Ship items within 14 days of your delivery date for Store Credit or Exchange. Items marked 'Final Sale' are denoted in product descriptions and are not eligible for return.

- 90 Days Warranty. We stand behind the quality of our jewelry, but we want you to feel confident and secure in your investment, knowing that we'll take care of any We stand behind the quality of our jewelry, but we want you to feel confident and secure in your investment, knowing that we'll take care of any manufacturing defects that may arise within the warranty period. Your satisfaction is our top priority, and we're committed to ensuring that you love your jewelry as much as we do.

- We typically don't accept returns for Custom Made-to-Order items or International Shipments. However, your satisfaction is a priority to us and we are happy to assist with any situation. If you have any concerns, please reach out to our Care Team.

- Returned items are to be in mint condition, in original packaging, and sent with tracking from a carrier of your choice within 14 days from your item’s delivery date (U.S based orders only). Click here to get started.

- Please note, a small restocking fee will apply for approved items and original shipping fees are non-refundable. We are typically unable to provide any reimbursement for returns unless the fault is ours. All of our jewelry is handcrafted with high-quality material and made to last. We are happy to help with any situation so please reach out with any concerns 🤍