A: Yes. A 50% deposit is required to begin production, with the balance due before delivery.
A: Yes! Your budget defines the design direction. We’ll suggest the best possible options within your range — no upselling, no hidden fees.
A: Simple designs: 14–28 days. Complex designs: 21–42 days. Rush service available.
A: Custom pieces can start as low as $200 for sterling silver or plated jewelry with small stones/pearls, and go up to $1,600+ for fine gold and larger gemstones.
A: Since every piece is made uniquely for you, custom jewelry is final sale and cannot be returned or exchanged unless defective.
A: Yes. Once the design sketch/3D rendering is approved, we create the piece directly based on that proposal. While natural gemstones may show slight variations in color or inclusions, the overall design and structure will follow the approved draft exactly.
A: Yes. Every custom piece comes with a Camellia NYC gift box + care card, and includes one free basic maintenance within 1 year.
A: Moissanite offers brilliant fire and great value; natural diamonds are rare and carry investment value. We’ll explain clearly for your preference.
A: Yes, we can design them around your wedding palette or outfit photos.